311 connects Baltimore residents, businesses & visitors by providing a resource of city services. You can speak with a live agent, visit online, or use the 311 mobile app. Residents can report a problem, request a service, and check the status of a service request. You can also receive information about City programs and the latest events.
Updates
Dec 4
Have you ever wondered when to call 311 instead of 911? Or how 311 fits into your emergency preparedness plan? Join Baltimore City 311 in partnership with the MD Emergency Preparedness Network for a Lunch & Learn Webinar and get the 411 on Baltimore City’s 311 Service – your go-to resource for non...Read more
Nov 28
As we approach the Thanksgiving holiday, BALT311 wants to express our gratitude to the Baltimore community. 🍂🦃 We’re thankful for your continued trust and partnership in keeping our city clean and safe. Baltimore 311 is OPEN and ready to assist with your service requests! Wishing everyone a safe a...Read more
Nov 25
October 2024: Baltimore City’s Top 5 Service Requests Here are the top 5 service requests in Baltimore City for October 2024. Thank you for your timely reports that help us improve and maintain our city. We appreciate your continued support of Baltimore 311!
Nov 21
BALT311, in partnership with MIMA, is committed to helping our diverse communities connect with essential city services. Together, we strive to ensure all residents—regardless of language or background—can access the resources they need. Call center agents are available 7 days a week, from 6 AM to 1...Read more
Nov 21
The Code Blue Extreme Cold Season is in effect and will run until March 15th. During this time, Baltimore City takes extra measures to protect vulnerable residents from extreme cold temperatures. Services include expanded shelter options, warming centers, and outreach efforts to ensure the safety of...Read more